Frequently Asked Questions
Find answers to common questions about our services, policies, and more. If you don’t see what you’re looking for, feel free to contact us!
FAQ's
How should I prepare for my appointment?
In the days leading up to your appointment, we will send you a reminder email that includes information about preparation for your pet(s) surgery. Please read them carefully, and contact us if you have any concerns.
What is the check-in process?
We currently use a 'drive-thru' style check-in process at our clinics. All clients will remain in their vehicles, and our staff will assist at each car in line. You will be given a QR code that allows you to fill out our check-in form on your smartphone (or we will provide a tablet if you do not have a smartphone device).
Do you provide services for dog's?
We currently ONLY provide canine services at our California clinic locations. Our Indiana/Ohio clinics provide services for felines only.
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How do I add-on services (such as vaccines / nail trims / etc)?
When you arrive at the clinic, you will be given a QR code that brings up our check-in form. This form will allow you to input your owner/pet(s) information and select any additional services that you would like to add-on.
When will you be in my area?
To see our current schedule, click on the 'Where We'll Be' tab. If you do not see a certain location listed, then we are either not scheduled to be there or the clinic is already sold out.
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How do I apply for financial assistance?
To apply for financial assistance, please visit the 'Financial Aid' tab to access our application.
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*Please apply at least 3 days prior to the clinic date you wish to attend. We cannot guarantee a response for requests received less than 3 days ahead of time.*